Our processing time is generally 3-7 days, depending on product availability at the time of order placement.
Refusal fee: there will be a non-refundable $9.95 fee incurred on all packages that are “Refused” upon delivery.
Shipping Charge to Canada: $11.95 (for 1 to three pairs order)
Refusal fee: there will be a $11.95 fee incurred on all packages that are “Refused” upon delivery by Canadian Clients.
If you need to return an item, please be sure to declare the item as “Returned Item Without Value”.
Return and Exchange Policy for Undamaged Items
Non-defective items may be exchanged within 30 days of the shipping date. After 30 days, all items are no longer eligible for return or exchange. All original product packaging is required for a full refund.
Please allow 3 – 5 business days from the time they are received for returns and exchanges to be processed.
All sunglasses are eligible for a one-time product exchange within 30 days of the original ship date. After 30 days, all items are no longer eligible for return or exchange. A $11.95 return shipping cost is associated for all exchanges within the Continental United States. A $16.95 return shipping cost is associated for all exchanges that are being shipped to Canada.
Damaged or Incorrect Items
Should you receive a product(s) that you did not order, please contact us at email@example.com
If the boxes in which items arrive have extensive visible damage, please refuse delivery and contact us firstname.lastname@example.org immediately.
Please allow 5 – 7 business days from the time they are received for returns to be processed.
All claims must be made within 3 business days upon receipt for all damaged items